{"id":248100,"date":"2024-08-26T16:11:21","date_gmt":"2024-08-26T16:11:21","guid":{"rendered":"https:\/\/transito.sdstico.com\/?page_id=248100"},"modified":"2026-05-10T03:35:45","modified_gmt":"2026-05-10T03:35:45","slug":"manual-de-calidad-3","status":"publish","type":"page","link":"https:\/\/transitobarrancabermeja.gov.co\/ittb\/manual-de-calidad-3\/","title":{"rendered":"Manual de calidad"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||100px||false|false&#8221; custom_padding=&#8221;0px||100px||false|false&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_row _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;gcid-f513a414-fb40-4551-81b8-8a603eb294c8&#8243; width=&#8221;100%&#8221; max_width=&#8221;2560px&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;0px||0px||true|false&#8221; custom_padding=&#8221;30px||30px||true|false&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;right&#8221; box_shadow_style=&#8221;preset1&#8243; box_shadow_blur=&#8221;8px&#8221; box_shadow_spread=&#8221;4px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{%22gcid-f513a414-fb40-4551-81b8-8a603eb294c8%22:%91%22background_color%22%93}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Montserrat|700|||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;60px&#8221; header_font=&#8221;Montserrat|700||on|||||&#8221; header_text_color=&#8221;gcid-e59ac1fd-2c17-48ff-9ffe-d172314c39b5&#8243; header_font_size=&#8221;60px&#8221; width_tablet=&#8221;&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;2px||-9px||false|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; header_font_size_tablet=&#8221;60px&#8221; header_font_size_phone=&#8221;26px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{%22gcid-e59ac1fd-2c17-48ff-9ffe-d172314c39b5%22:%91%22header_text_color%22%93}&#8221;]<\/p>\n<h1 style=\"text-align: center;\">Manual de operaciones<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;17px||17px||true|false&#8221; custom_padding=&#8221;100px||100px||true|false&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_text_color=&#8221;gcid-f513a414-fb40-4551-81b8-8a603eb294c8&#8243; closed_toggle_background_color=&#8221;gcid-e59ac1fd-2c17-48ff-9ffe-d172314c39b5&#8243; icon_color=&#8221;gcid-d04955a2-4fae-4ef7-8f9d-d0771001e9c2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; toggle_text_color=&#8221;gcid-d04955a2-4fae-4ef7-8f9d-d0771001e9c2&#8243; toggle_font=&#8221;Montserrat|600|||||||&#8221; toggle_text_align=&#8221;left&#8221; toggle_font_size=&#8221;20px&#8221; closed_toggle_font=&#8221;Montserrat|700|||||||&#8221; body_font=&#8221;Montserrat||||||||&#8221; body_text_color=&#8221;#000000&#8243; text_orientation=&#8221;left&#8221; height_tablet=&#8221;175px&#8221; height_phone=&#8221;175px&#8221; height_last_edited=&#8221;on|phone&#8221; custom_margin_tablet=&#8221;&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|desktop&#8221; custom_padding=&#8221;||||false|false&#8221; custom_padding_tablet=&#8221;||||false|false&#8221; custom_padding_phone=&#8221;||||false|false&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; animation_style=&#8221;fade&#8221; hover_enabled=&#8221;0&#8243; toggle_font_size_tablet=&#8221;20px&#8221; toggle_font_size_phone=&#8221;20px&#8221; toggle_font_size_last_edited=&#8221;on|phone&#8221; body_font_size_tablet=&#8221;&#8221; body_font_size_phone=&#8221;7px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_color_all=&#8221;gcid-d04955a2-4fae-4ef7-8f9d-d0771001e9c2&#8243; box_shadow_style=&#8221;preset1&#8243; global_colors_info=&#8221;{%22gcid-d04955a2-4fae-4ef7-8f9d-d0771001e9c2%22:%91%22toggle_text_color%22,%22border_color_all%22,%22icon_color%22%93,%22gcid-f513a414-fb40-4551-81b8-8a603eb294c8%22:%91%22closed_toggle_text_color%22%93,%22gcid-e59ac1fd-2c17-48ff-9ffe-d172314c39b5%22:%91%22closed_toggle_background_color%22%93}&#8221; width__hover_enabled=&#8221;off|desktop&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_accordion_item title=&#8221;Manual de operaciones&#8221; open=&#8221;on&#8221; closed_toggle_text_color=&#8221;gcid-f513a414-fb40-4551-81b8-8a603eb294c8&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; body_font=&#8221;Montserrat|300|||||||&#8221; body_font_size=&#8221;20px&#8221; width=&#8221;90%&#8221; module_alignment=&#8221;center&#8221; body_font_size_tablet=&#8221;20px&#8221; body_font_size_phone=&#8221;12px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{%22gcid-d04955a2-4fae-4ef7-8f9d-d0771001e9c2%22:%91%22toggle_text_color%22%93,%22gcid-f513a414-fb40-4551-81b8-8a603eb294c8%22:%91%22closed_toggle_text_color%22%93}&#8221; toggle_text_color=&#8221;gcid-d04955a2-4fae-4ef7-8f9d-d0771001e9c2&#8243; closed_toggle_font=&#8221;Montserrat|700|||||||&#8221; toggle_font_size_tablet=&#8221;&#8221; toggle_font_size_phone=&#8221;16px&#8221; toggle_font_size_last_edited=&#8221;on|phone&#8221; width__hover_enabled=&#8221;off|desktop&#8221;]<\/p>\n<ul>\n<li><a href=\"https:\/\/transitobarrancabermeja.gov.co\/ittb\/wp-content\/uploads\/2025\/03\/PCM-OT002-MANUAL-DE-OPERACIONES-ITTB-1.pdf\" title=\"MANUAL DE CALIDAD.pdf\"><span style=\"color: #000000;\">PCM-OT002-MANUAL-DE-OPERACIONES-ITTB.pdf<\/span><\/a><\/li>\n<li><a href=\"https:\/\/transitobarrancabermeja.gov.co\/ittb\/wp-content\/uploads\/2025\/03\/DIR24001091-Adopcion-Manual-de-Operaciones.pdf\" title=\"MANUAL DE CALIDAD.pdf\"><span style=\"color: #000000;\">DIR24001091-Adopcion-Manual-de-Operaciones.pdf<\/span><\/a><\/li>\n<\/ul>\n<details>\n<summary>Anexos manual de operaciones<\/summary>\n<ul>\n<li><a href=\"https:\/\/transitobarrancabermeja.gov.co\/ittb\/wp-content\/uploads\/2025\/03\/Carta-de-Trato-al-Ciudadano-ACT-2019-1.pdf\" title=\"MANUAL DE CALIDAD.pdf\"><span style=\"color: #000000;\">Carta-de-Trato-al-Ciudadano-ACT-2019-1.pdf<\/span><\/a><\/li>\n<li><a href=\"https:\/\/transitobarrancabermeja.gov.co\/ittb\/wp-content\/uploads\/2025\/03\/Codigo-de-integridad-ITTB.pdf\" title=\"MANUAL DE CALIDAD.pdf\"><span style=\"color: #000000;\">Codigo-de-integridad-ITTB.pdf<\/span><\/a><\/li>\n<li><a href=\"https:\/\/transitobarrancabermeja.gov.co\/ittb\/wp-content\/uploads\/2025\/03\/FIN-MA-001-V2.-Manual-cobro-adtivo-persuasivo-y-coactivo-ITTB-2023.pdf\" title=\"MANUAL DE CALIDAD.pdf\"><span style=\"color: #000000;\">FIN-MA-001-V2.-Manual-cobro-adtivo-persuasivo-y-coactivo-ITTB-2023.pdf<\/span><\/a><\/li>\n<li><a href=\"https:\/\/transitobarrancabermeja.gov.co\/ittb\/wp-content\/uploads\/2025\/03\/JUR-MA-003.-Manual-PQRS-ITTB-2023.pdf\" title=\"MANUAL DE CALIDAD.pdf\"><span style=\"color: #000000;\">JUR-MA-003.-Manual-PQRS-ITTB-2023.pdf<\/span><\/a><\/li>\n<li><a href=\"https:\/\/transitobarrancabermeja.gov.co\/ittb\/wp-content\/uploads\/2025\/03\/MANUAL-DE-POLITICAS-CONTABLE-ACTUALIZADAS.pdf\" title=\"MANUAL DE CALIDAD.pdf\"><span style=\"color: #000000;\">MANUAL-DE-POLITICAS-CONTABLE-ACTUALIZADAS.pdf<\/span><\/a><\/li>\n<li><a href=\"https:\/\/transitobarrancabermeja.gov.co\/ittb\/wp-content\/uploads\/2025\/03\/PCM-PR007-Procedimiento-RC.pdf\" title=\"MANUAL DE CALIDAD.pdf\"><span style=\"color: #000000;\">PCM-PR007-Procedimiento-RC.pdf<\/span><\/a><\/li>\n<li><a href=\"https:\/\/transitobarrancabermeja.gov.co\/ittb\/wp-content\/uploads\/2025\/03\/Protocolo-Atencion-al-ciudadano-ADM-0T-026.pdf\" title=\"MANUAL DE CALIDAD.pdf\"><span style=\"color: #000000;\">Protocolo-Atencion-al-ciudadano-ADM-0T-026.pdf<\/span><\/a><\/li>\n<li><a href=\"https:\/\/transitobarrancabermeja.gov.co\/ittb\/wp-content\/uploads\/2025\/03\/RESOL.-1121-2023-MODIFICACION-AL-MANUAL-DE-COBRO-PERSUASIVO-Y-COACTIVO-I.T.T.B.pdf\" title=\"MANUAL DE CALIDAD.pdf\"><span style=\"color: #000000;\">RESOL.-1121-2023-MODIFICACION-AL-MANUAL-DE-COBRO-PERSUASIVO-Y-COACTIVO-I.T.T.B.pdf<\/span><\/a><\/li>\n<li><a href=\"https:\/\/transitobarrancabermeja.gov.co\/ittb\/wp-content\/uploads\/2025\/03\/Resol.-1245-2018-Codigo-de-integridad-ITTB.pdf\" title=\"MANUAL DE CALIDAD.pdf\"><span style=\"color: #000000;\">Resol.-1245-2018-Codigo-de-integridad-ITTB.pdf<\/span><\/a><\/li>\n<li><a href=\"https:\/\/transitobarrancabermeja.gov.co\/ittb\/wp-content\/uploads\/2025\/03\/Carta-de-Trato-al-Ciudadano-ACT-2019-1.pdf\" title=\"MANUAL DE CALIDAD.pdf\"><span style=\"color: #000000;\">Carta-de-Trato-al-Ciudadano-ACT-2019-1.pdf<\/span><\/a><\/li>\n<li><a href=\"https:\/\/transitobarrancabermeja.gov.co\/ittb\/wp-content\/uploads\/2026\/05\/Guia-Caracterizaciones-de-los-Procesos-ITTB.-Version-1.pdf\"><span style=\"color: #000000;\">Guia Caracterizaciones de los Procesos.pdf<\/span><\/a><\/li>\n<li><a href=\"https:\/\/transitobarrancabermeja.gov.co\/ittb\/wp-content\/uploads\/2026\/05\/Anexo-1.-Matriz-Caracterizaciones-ITTB.-Version-2.xlsx\"><span style=\"color: #000000;\">Matriz Caracterizaciones ITTB.xlxs<\/span><\/a><\/li>\n<li><a href=\"https:\/\/transitobarrancabermeja.gov.co\/ittb\/wp-content\/uploads\/2026\/05\/Anexo-2.-Matriz-Indicadores-ITTB.-Version-2.xlsx\"><span style=\"color: #000000;\">Matriz Indicadores ITTB.xlsx<\/span><\/a><\/li>\n<li><a href=\"https:\/\/transitobarrancabermeja.gov.co\/ittb\/wp-content\/uploads\/2026\/05\/Anexo-3.-Normograma-procesos-ITTB.-Version-2.xlsx\"><span style=\"color: #000000;\">Normograma procesos ITTB.xlsx<\/span><\/a><\/li>\n<li><a href=\"https:\/\/transitobarrancabermeja.gov.co\/ittb\/wp-content\/uploads\/2026\/05\/Acta-No.-02-2026-Comite-GyD-16-feb.pdf\"><span style=\"color: #000000;\">Acta No. 02-2026 Comit\u00e9 GyD 16-feb.pdf<\/span><\/a><\/li>\n<li><a href=\"https:\/\/transitobarrancabermeja.gov.co\/ittb\/wp-content\/uploads\/2026\/05\/Acta-No.-03-2024-Comite-GyD-26-sep.pdf\"><span style=\"color: #000000;\">Acta No. 03-2024 Comit\u00e9 GyD 26-sep.pdf<\/span><\/a><\/li>\n<li><a href=\"https:\/\/transitobarrancabermeja.gov.co\/ittb\/wp-content\/uploads\/2026\/05\/Acta-No.-04-2023-Comite-GyD-17-ago.pdf\"><span style=\"color: #000000;\">Acta No. 04-2023 Comit\u00e9 GyD 17-ago.pdf<\/span><\/a><\/li>\n<li><a href=\"https:\/\/transitobarrancabermeja.gov.co\/ittb\/wp-content\/uploads\/2026\/05\/Acta-No.-05-2025-Comite-GyD-09-abr.pdf\"><span style=\"color: #000000;\">Acta No. 05-2025 Comit\u00e9 GyD 09-abr.pdf<\/span><\/a><\/li>\n<\/ul>\n<\/details>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Manual de operaciones PCM-OT002-MANUAL-DE-OPERACIONES-ITTB.pdf DIR24001091-Adopcion-Manual-de-Operaciones.pdf Anexos manual de operaciones Carta-de-Trato-al-Ciudadano-ACT-2019-1.pdf Codigo-de-integridad-ITTB.pdf FIN-MA-001-V2.-Manual-cobro-adtivo-persuasivo-y-coactivo-ITTB-2023.pdf JUR-MA-003.-Manual-PQRS-ITTB-2023.pdf MANUAL-DE-POLITICAS-CONTABLE-ACTUALIZADAS.pdf PCM-PR007-Procedimiento-RC.pdf Protocolo-Atencion-al-ciudadano-ADM-0T-026.pdf RESOL.-1121-2023-MODIFICACION-AL-MANUAL-DE-COBRO-PERSUASIVO-Y-COACTIVO-I.T.T.B.pdf Resol.-1245-2018-Codigo-de-integridad-ITTB.pdf Carta-de-Trato-al-Ciudadano-ACT-2019-1.pdf Guia Caracterizaciones de los Procesos.pdf Matriz Caracterizaciones ITTB.xlxs Matriz Indicadores ITTB.xlsx [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-248100","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/transitobarrancabermeja.gov.co\/ittb\/wp-json\/wp\/v2\/pages\/248100","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/transitobarrancabermeja.gov.co\/ittb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/transitobarrancabermeja.gov.co\/ittb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/transitobarrancabermeja.gov.co\/ittb\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/transitobarrancabermeja.gov.co\/ittb\/wp-json\/wp\/v2\/comments?post=248100"}],"version-history":[{"count":53,"href":"https:\/\/transitobarrancabermeja.gov.co\/ittb\/wp-json\/wp\/v2\/pages\/248100\/revisions"}],"predecessor-version":[{"id":255932,"href":"https:\/\/transitobarrancabermeja.gov.co\/ittb\/wp-json\/wp\/v2\/pages\/248100\/revisions\/255932"}],"wp:attachment":[{"href":"https:\/\/transitobarrancabermeja.gov.co\/ittb\/wp-json\/wp\/v2\/media?parent=248100"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}